By May 2025, the wave of retroactive credits and growing scrutiny of employer definitions placed huge administrative strain on servicers. The DOE announced on May 14, 2025 that it had issued new compliance directives, requiring faster resolution times for PSLF…

As IDR account adjustments continued processing through spring, many public service workers saw their qualifying PSLF counts leap forward. By April 27, 2025, the DOE highlighted in a press release that over 400,000 borrowers had already hit the 120-payment mark…